Maintenance

TDM has proven experience in providing communication and security equipment maintenance, and has the in-house expertise to supply both on-site and remote maintenance; we can offer a range of service levels and will find the solution that suits you.

• Planned Preventative Maintenance

We will work with you to create an annual programme of works to carry out planned preventative maintenance on your equipment, scheduling as many visits a year as you require. A maintenance record will be kept up-to-date and supplied to you on a regular basis.

•  Reactive Maintenance

We will find the right service level for you, agreeing response times and working hours. Where required TDM will store a spares holding for you so that problems can be rectified as quickly as possible.

• Service Management & Administration

We can offer a fully managed service, taking care of all the administration tasks for you, whilst keeping you informed with regular reports.

• Help desk

TDM can provide you with the help desk service that you require, 24 hours 365 days a year, with a fully traceable fault logging system.

• Remote monitoring and diagnostics

Where possible we will include remote monitoring and diagnostics of your system to provide the fastest possible resolution.

• System upgrades

As part of your maintenance agreement we can supply automatic upgrades and updates to your system as required.

Whatever your maintenance requirements, TDM will work with you to find a cost-effective solution.

Contact TDM now to discuss your requirements, +44 (0) 1293 516691, This e-mail address is being protected from spambots. You need JavaScript enabled to view it